Frequently Asked Questions (FAQs)
What is Prothom School?
Prothom School is an online learning platform offering high-quality educational courses to students in Bangladesh and beyond. Our platform provides access to a variety of subjects, including school curriculum-based content, test preparation courses, and skill development programs.
How do I create an account on Prothom School?
To create an account, follow these steps:
- Visit our website at https://prothomschool.com.
- Click on the Sign Up button in the top right corner.
- Fill in your personal details such as name, email, and password.
- Verify your email address by clicking the link sent to your inbox.
- Once your account is created, you can log in and start exploring our courses.
How can I enroll in a course?
To enroll in a course:
- Browse through our available courses on the Courses page.
- Select the course you want to take.
- Click on the Enroll Now button.
- Proceed to the payment page and complete the transaction.
- Once the payment is processed, you’ll have immediate access to the course content.
What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, etc.)
- Mobile Payments (Bkash, Nagad, Rocket, etc.)
- Bank Transfers
Our payment system is secure, and all transactions are processed through trusted third-party payment gateways.
Do you offer free courses?
Yes, we offer a range of free courses, especially in subjects related to foundational learning and skills development. You can find free courses by filtering the course list or visiting the Free Courses section.
How can I access the courses I’ve enrolled in?
Once you have enrolled in a course:
- Log in to your account.
- Navigate to your Dashboard.
- You will see a list of all the courses you are enrolled in.
- Click on the course title to start learning. You can access the course content anytime, as long as your enrollment is active.
Can I get a refund if I am not satisfied with a course?
Yes, we offer a refund policy for courses purchased under specific conditions:
- You can request a refund within 48 hours of purchasing a course if you’re not satisfied with the content.
- To request a refund, please contact our Customer Support team at support@prothomschool.com with your order details and reason for the refund.
Please note that digital products, such as downloadable materials, may not be eligible for a refund once accessed.
How long do I have access to the course material?
You will have lifetime access to the course material once you enroll. This includes any future updates or revisions to the course content. As long as the course remains available on our platform, you can revisit the content at any time.
Can I download the course content?
Some courses offer downloadable resources (e.g., PDFs, notes, assignments). You will see a download option on those specific course pages. However, video lectures and other multimedia content may only be available for online viewing.
Do you provide certificates for completed courses?
Yes, we provide certificates of completion for courses that you successfully finish. After completing all course modules and assessments, you can download or print your certificate from your Dashboard.
How can I reset my password?
If you’ve forgotten your password:
- Go to the Login page and click on Forgot Password.
- Enter the email address associated with your account.
- You will receive an email with a link to reset your password.
- Follow the instructions to create a new password.
What should I do if I encounter technical issues with the website?
If you’re experiencing any technical issues, such as trouble logging in or accessing course content, please contact our Support Team at support@prothomschool.com . Provide as much detail as possible about the issue, including your device and browser information, to help us resolve the problem quickly.
Can I contact instructors for questions about the course?
Yes, each course has a dedicated Q&A section where you can ask questions to instructors or course facilitators. You can also directly message the instructor via our messaging system if they offer one.
Can I use Prothom School on my mobile device?
Yes, our platform is mobile-friendly. You can access Prothom School from any smartphone or tablet. For the best experience, we recommend using the Prothom School app (if available) or simply visiting the website through your mobile browser.
Do you offer any discounts or promotions?
We occasionally offer discounts, coupons, or special offers on courses. To stay updated on current promotions, subscribe to our newsletter, follow us on social media, or check our website for announcements.
How can I contact Prothom School for general inquiries?
For general inquiries, feel free to reach out to us:
- Email: support@prothomschool.com
- Phone: +8801329607787
- Website: https://prothomschool.com
Is my personal information safe on Prothom School?
Yes, we take your privacy seriously. Your personal information is protected by SSL encryption and stored securely. We comply with Bangladeshi data protection laws and follow best practices to safeguard your data. For more information, you can review our Privacy Policy.
Are your courses suitable for all ages?
Our courses are designed to cater to a wide range of learners, from school children to adult learners. We provide content based on grade levels, subjects, and skills, making it suitable for learners of different ages and educational backgrounds.
Md Nayon Ali
Entrepreneur & Freelancer
- CEO of Prothom School
- Top Rated Seller in Fiverr